WHAT: After the general election, voters who have a signature issue with their vote-by-mail ballot or who voted a provisional ballot have until 5 pm on Tuesday, November 12 to fix (or “cure”) the issue if they want to ensure their ballot will be counted.  

“We need every Texan to have their voices heard in this election, which is why those who voted-by-mail should use the ballot tracking tool to ensure their ballot was received without issue,” said Anthony Gutierrez, Common Cause Texas’s executive director. “Texas’s County Elections Departments should notify vote-by-mail voters if there is a problem with the signature on their ballot, but it’s important for voters to check their ballot status online in case they missed the notification.”

WHEN: Tuesday November 12, 5:00 pm.

HOW: Voters who voted provisional ballots because of voter ID issues or who had issues with their vote-by-mail ballot now have an opportunity to cure, or fix, their ballots, but must do so before 5 p.m. on November 12. 

To cure an issue on their vote-by-mail ballot, voters need to: 

• Track their ballot via the online tracker here or call their county using contact information here to see if there was an issue.
• Cure any issue using the instructions provided by your county.

To cure an ID issue that caused a voter to cast a provisional ballot, voters need to:

• Call their County Elections Department (find their contact information here)
• Bring in their ID as instructed. 
• Sign the form provided by the elections office by 5 p.m. Tuesday, November 12

Voters should be contacted by elections officials if there is a problem with their vote-by-mail ballot. Common Cause Texas strongly advises voters to track their mail ballot themselves by calling their county Elections office or using the online tracker.

If you voted provisionally because you were unable to show ID at the polling place and you did not sign a Reasonable Impediment Declaration, you should call your County’s Elections office for instructions on what documentation is required to ensure their ballot can be counted. They will likely have you come in to show proper ID. You must complete this process within six days after the election. Because of Monday’s holiday, you must complete this process by the end of the day on Tuesday, November 12.

Anyone with questions can also call or text the nonpartisan Election Protection hotline at 866-OUR-VOTE, or 866-687-8683, with questions about the process or to report issues.

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